Having had cats most of my life, I was not worried about having them neutered, until I arrived the morning of the appointment. The staff from the getgo seemed very focused on upselling collars, ID chips, bloodwork etc, rather than explaining what the benefit might be to the animal/owner. When I asked for one vial of the pain med(have 2 cats) I was rudely told by the vet tech that I could not use the meds for both cats, only one, and that I must like one of the cats better than the other. The vet tech then abruptly took the carrier from me and marched out of the room. Not so much of a "don't worry, we'll take good care of them", or "the doctor will call you after the procedure for an update." When I spoke to the doctor later and explained how rude this tech was, the doctor told me what a good vet tech she was, and they understood how anxious people get when there pets have a procedure. Actually, I was not anxious until I got there and felt pressured to purchase services and products not needed, and then treated rudely when I didn't purchase them. Having used this clinic for 15 years, mostly when Doc Hansen was there, I can say I won't go back. BTW the kittys recovered well, one bottle of the pain med was plenty , just in case the vet tech reads this! I give 2 stars only because the cats survived the experience without complications, but providing good veterinary care is more than doing a surgical procedure accurately.
Great and friendly staff
This animal hospital has the most compassionate staff. They are caring not only to the families but to all the animals. Thank you all so much for caring for my Bear.
The team of doctors in there are amazing. Very nice to my dog, and myself. If you want vets that don't take advantage of the love for your pet this is the place to go. Very very very fair pricing.
Great staff. Always clean. Gives you estimates on everything before deciding on procedures. Lots of parking. Very nice place all together.
Diamond Hill Animal Clinic is a US Veterinary Care based in Cumberland, Massachusetts. Diamond Hill Animal Clinic is located at 35 Pine Swamp Rd, Cumberland, RI 02864, USA.
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